Shipping policy
🚚 Shipping Policy
Thank you for shopping with Highfield Communications! Below is everything you need to know about our shipping process.
📦 Processing Time
-
All orders are processed within 1–2 business days (excluding weekends and holidays).
-
You’ll receive a confirmation email once your order is dispatched, along with tracking information.
🇬🇧 UK Shipping
-
Standard Delivery: 2–4 business days – Free for orders over £50
-
Express Delivery: 1–2 business days (optional upgrade at checkout)
We use reliable couriers like Royal Mail, Evri, and DPD.
🌍 International Shipping
Currently, we do not offer international shipping through our online store. For special requests, please contact us directly.
📦 Order Tracking
-
Once shipped, you'll receive a tracking number by email.
-
You can track your parcel via our tracking page or the courier’s website.
🚨 Delays & Issues
While we aim to deliver on time, delays may occur due to:
-
Courier issues
-
Weather disruptions
-
Peak season volumes
Please allow additional time during busy periods. If your order hasn’t arrived within 7 working days, contact us and we’ll investigate.
📬 Shipping Address
-
Please ensure your delivery address is correct.
-
We’re not responsible for non-delivery due to incorrect or incomplete addresses.
❓Questions?
For shipping support, email us:
